PAePay® Traffic Tickets or Court Costs (TTCC) FAQ

Check out our troubleshooting tips for the most frequently asked questions related to TTCC.

Before using PAePay TTCC

How do I find PAePay TTCC on the UJS Portal?

Do I need a UJS Portal account to use PAePay TTCC?

I want to setup a payment plan or have a question about my existing plan.

What forms of payment are accepted?

Is there a convenience fee?

 

Help with Case Searches

I cannot find my case when I search by name.

I cannot find my case when I search by docket number.

I cannot find my citation when I search by citation number.

I cannot find my payment plan when I search by payment plan number.

 

The Shopping Cart

I found my case or payment plan but the ADD TO CART button is disabled. Why?

I am paying on a payment plan and the Amount to Pay field displays more than I want to pay.

I see the following message: "The payment amount entered is less than the amount due."

I am making a payment and I don't know what to enter in the Amount to Pay field because it's blank or contains $0.00.

I see the following message: "Payment cannot be made online for this case. Please contact the court in which your case was filed.

 

Checkout

How do I know if my transaction completed successfully?

Why is my payment being declined or not going through?

The phone number field freezes on my phone. What should I do?

 

After making a payment

When will my payment be applied to my case balance?

How do I obtain a receipt for my payment?

What do I do if I made a payment on the wrong case?

My card shows a charge but I didn’t get a confirmation. Did it go through?

 

Security & Scams

I received a text or e-mail about a fine. Is it legitimate?