Why is my payment being declined or not going through?

Many payment issues are caused by an Address Verification System (AVS) mismatch. This means your billing address does not match what your credit/debit card issuer has on file.

Troubleshooting for this FAQ is organized into escalating Levels. Try Level 1 first. If your issue remains, continue sequentially through each Level until your problem is resolved or alternate instructions are provided.

Level 1: Check & Correct Your Address and Try Again

The billing address you enter must match what your bank has on file exactly. Typically, this should match the address that appears on statements you receive for the card. Check for the following:

  • Street address and zip code

  • Correct use of abbreviations (ex. St. vs. Street)

  • Extra spaces and missing punctuation

  • Missing suite or apartment number (if applicable)

Tip: If the address you're entering is saved on your device, do not use the auto-fill functionality. Type the address instead.

Note: Some prepaid or gift cards may not be supported.

Level 2: Contact Your Bank or Try Using a Different Card

  • If your card is declined again, contact the bank that issued the card and verify the address they have on file. If the address the bank provides is different, attempt the transaction again with the updated information.

    OR

  • Try submitting the transaction again using a different credit or debit card. The same address requirements apply.

Level 3: Pay Another Way

Using PAePay on the UJS Portal to pay traffic tickets, fines, costs, or restitution is not a requirement.

If you cannot pay online, regardless of the reason, contact the court where your case is filed to ask about other accepted forms of payment.

Note: Some courts do not accept payment by check.

If you don’t have the court’s phone number, refer to the Magisterial District Court or Common Pleas Court phone listing. Clicking either of these links opens a new webpage.

 

Searching for a Magisterial District Court office phone number

Tip: Completing a search by District Court is recommended. Use the following steps:

  1. Change the Search field from County to District Court.

  2. In the blank field, enter the district court number in which your case is filed (Sample District Number: 51-3-01).

  3. Click the SEARCH button.

  4. Click the SHOW DETAILS button to display the phone number for the court.